Bluetooth® device will not connect to the speaker

Make sure Bluetooth is turned ON on your device

Try moving your device closer to the speaker. Bluetooth range is about 9 metres. Range is reduced when interference is present, like walls or multiple Bluetooth devices in the same area 

If two Bluetooth devices are already paired to the speaker, disable Bluetooth on one of the devices, or take it out of range of the speaker. The speaker remembers the last eight paired devices but can only pair to two devices at a time

Repeatedly press the speaker's Bluetooth button until you hear the name of the desired device

Go to the Bluetooth settings on your device, select the SoundLink® speaker and choose to "Forget" or "Remove" the speaker. Next, briefly hold the Bluetooth button on the speaker until the Bluetooth light begins flashing Blue. Try again to pair the device to the speaker

Reset the device you are trying to pair. This is typically done by rebooting/restarting it or removing the battery and/or power cable for one minute

Clear the SoundLink® speaker's paired device memory by holding the Bluetooth button until you hear a tone and, if enabled, a voice prompt. The speaker’s Bluetooth light begins flashing blue. Try again to connect your device to the speaker

Reset the speaker by turning it on and then holding the power button for 10 seconds until it turns off

A factory reset clears the speaker's language setting and its paired mobile device memory, returning the speaker to original factory settings. Once reset, turn the speaker on and try again to pair the device.

Try pairing another device. If the other device works, there may be an issue with the first device